Question 1

What is CloudRUX and what services does it offer?

Accepted Answer

CloudRUX is a Turkey-based enterprise cloud computing and managed services provider. We offer IaaS, VPS/VDS, DRaaS, BaaS, S3-compatible object storage, CaaS (Container), VDI (Virtual Desktop), private/hybrid cloud, co-location, managed services, cybersecurity, database solutions, and hardware/license procurement services.

Question 2

Is my data hosted in Turkey?

Accepted Answer

Yes, all your data is hosted in our Tier III+ certified data centers in Turkey. This ensures full compliance with GDPR, KVKK (Turkish Data Protection Law) and other legal regulations. Data sovereignty and legal compliance are our priorities.

Question 3

What certifications do you have?

Accepted Answer

CloudRUX holds ISO 9001 (Quality Management), ISO 27001 (Information Security), ISO 27701 (Privacy), ISO 20000-1 (IT Service Management), ISO 27017 (Cloud Security), ISO 22301 (Business Continuity), and ISO 37001 (Anti-Bribery) certifications.

Question 4

Do you provide 24/7 support?

Accepted Answer

Yes, our NOC (Network Operations Center) team proactively monitors your systems and provides technical support 24/7. We offer guaranteed fast response for emergencies and SLA-backed response times.

Question 5

How can I migrate my existing infrastructure to CloudRUX?

Accepted Answer

Our expert migration team will analyze your current systems and prepare a seamless transition plan. Physical servers, virtual machines, databases, and applications are securely migrated to the cloud using P2V, V2V, or application-based migration methods. Support and training are provided throughout the process.

Question 6

What is IaaS and what advantages does it offer?

Accepted Answer

IaaS allows you to manage your IT infrastructure on virtual servers without physical server investment. On our VMware-based infrastructure, you can flexibly scale CPU, RAM, and disk resources according to your needs. High availability, automatic backup, and vMotion support ensure uninterrupted operations.

Question 7

What is the difference between VPS and VDS?

Accepted Answer

VPS (Virtual Private Server) and VDS (Virtual Dedicated Server) are essentially the same concept. Both services provide dedicated isolated resources, full root/admin access, and Windows/Linux operating system choice. It's a cost-effective solution for small and medium-sized projects.

Question 8

Can I scale my server resources instantly?

Accepted Answer

Yes, on CloudRUX IaaS infrastructure, CPU, RAM, and disk resources can be scaled instantly. You can increase capacity without interruption during campaigns or traffic spikes, then return to previous levels afterward.

Question 9

Which operating systems do you support?

Accepted Answer

We support all popular operating systems including Windows Server (2016, 2019, 2022), Ubuntu, CentOS, Rocky Linux, Debian, RHEL, and SUSE. Custom image upload is also available.

Question 10

How does DRaaS (Disaster Recovery) work?

Accepted Answer

With DRaaS, your systems are replicated in near-sync to our cloud environment using Zerto technology. In case of disaster, your systems are activated within minutes according to your RTO (Recovery Time Objective) and RPO (Recovery Point Objective) targets. Regular DR drills can be performed.

Question 11

What does BaaS (Backup as a Service) include?

Accepted Answer

With BaaS, servers, databases (SQL, Oracle, PostgreSQL), files, Microsoft 365, and applications are automatically backed up using Veeam technology. Following the 3-2-1-0 backup strategy, your data is securely stored in different locations. Instant restore and granular recovery support are available.

Question 12

What are RPO and RTO, how are they determined?

Accepted Answer

RPO (Recovery Point Objective) indicates the maximum acceptable data loss duration in case of disaster (e.g., 15 minutes). RTO (Recovery Time Objective) specifies how quickly systems will be brought online. CloudRUX can offer near-zero RPO and RTO targets measured in minutes based on your business requirements.

Question 13

How long can you store my backups?

Accepted Answer

Backup retention periods are fully customizable. Daily, weekly, monthly, and yearly backup policies can be defined. For legal requirements, long-term archiving (7+ years) can be cost-effectively stored on S3-compatible object storage.

Question 14

What is S3-compatible object storage?

Accepted Answer

S3-compatible object storage is an infinitely scalable storage service fully compatible with Amazon S3 API protocol. Your existing S3-compatible applications work without code changes. Ideal for big data, backup, archiving, media files, and static web content.

Question 15

How does S3 storage pricing work?

Accepted Answer

S3 storage is billed on a pay-as-you-go model. Charges are based on storage capacity (GB/month), data transfer (outbound), and API requests. Discounted tiered pricing is available for high-volume usage.

Question 16

How do I access and integrate with S3?

Accepted Answer

Access is provided via S3-compatible endpoint, access key, and secret key. Tools like AWS CLI, s3cmd, rclone and all S3 SDKs (Python boto3, Java AWS SDK, etc.) are supported. Backup software like Veeam and Commvault can be directly integrated.

Question 17

Who is CaaS (Container as a Service) suitable for?

Accepted Answer

CaaS is ideal for modern applications using microservices architecture, DevOps teams, and CI/CD pipelines. With Kubernetes and Docker support, you can quickly deploy applications, enable auto-scaling (HPA), and ensure high availability.

Question 18

Can you manage my Kubernetes cluster on CloudRUX?

Accepted Answer

Yes, with our Managed Kubernetes service, cluster setup, updates, monitoring, and security management are fully handled by CloudRUX. You focus only on application deployment. Self-managed options are also available.

Question 19

Do you offer container registry service?

Accepted Answer

Yes, with our private container registry service, you can securely store and manage Docker images. The registry integrates with your Kubernetes clusters and offers image vulnerability scanning support.

Question 20

When should VDI (Virtual Desktop) be preferred?

Accepted Answer

VDI is ideal for remote and hybrid work models, call centers, BYOD policies, and high-security environments. With our VMware Horizon infrastructure, employees can securely access desktop environments from any device (PC, tablet, thin client).

Question 21

What applications can I use on VDI?

Accepted Answer

All Windows applications (Office, ERP, CAD, custom software) run on VDI. With GPU-enabled VDI option, graphics-intensive applications (AutoCAD, 3D modeling, video editing) work seamlessly.

Question 22

How does VDI licensing work?

Accepted Answer

VDI usage requires Microsoft VDA or Windows Server CAL licenses. CloudRUX simplifies license management by offering license consulting and SPLA-based rental options.

Question 23

What is the difference between Private Cloud and Public Cloud?

Accepted Answer

Private Cloud is an isolated infrastructure dedicated only to your organization, providing maximum security and control. Public Cloud is a cost-effective model where resources are shared with other users. Hybrid Cloud combines the advantages of both models, allowing you to run critical workloads in private cloud and flexible workloads in public cloud.

Question 24

What is Co-Location service?

Accepted Answer

With Co-Location, you can host your own physical servers at CloudRUX data center. Tier III+ infrastructure, redundant power (UPS, generator), cooling, physical security, and high-bandwidth connectivity are provided. Low-latency connections to cloud services can be established for hybrid scenarios.

Question 25

Can I bring my own hardware to CloudRUX data center?

Accepted Answer

Yes, under our Co-Location service, you can place your own servers, storage, and network equipment in our data center. Rack unit (U) based or full rack rental options are available. IPMI/iLO/iDRAC access is provided for remote management.

Question 26

What do Managed Services include?

Accepted Answer

CloudRUX Managed Services include 24/7 infrastructure monitoring and management, OS patching and updates, performance optimization, capacity planning, backup management, security monitoring, and reporting. With a proactive approach, issues are detected and resolved before they occur.

Question 27

Do you offer database management services?

Accepted Answer

Yes, we offer managed database services (DBaaS) for all popular database systems including Microsoft SQL Server, Oracle, PostgreSQL, MySQL, and MongoDB. Setup, configuration, backup, performance tuning, high availability (HA), and disaster recovery (DR) are included.

Question 28

What are professional support services?

Accepted Answer

We offer consulting, architectural design, performance analysis, migration planning, security audits, and training services. Our expert engineers are with you at every stage of your project. On-site and remote support options are available.

Question 29

How is technical support provided?

Accepted Answer

Technical support is available 24/7 via phone, email, and ticket system. Guaranteed response times (15 minutes - 4 hours) are applied under SLA for critical issues. With proactive monitoring, issues are resolved before you notice them.

Question 30

How secure is my data?

Accepted Answer

Your data is protected with multi-layered security measures: Physical security (24/7 CCTV, biometric access, security personnel), network security (next-gen firewall, IDS/IPS, DDoS protection, WAF), data encryption (at-rest and in-transit), and regular security audits are applied.

Question 31

How do you ensure GDPR/KVKK compliance?

Accepted Answer

All your data is hosted in Turkey, privacy management is applied under our ISO 27701 certification, and GDPR/KVKK-compliant data processing procedures are followed. Data processing agreements and technical/administrative measures are fully implemented.

Question 32

Do you offer penetration testing and vulnerability analysis?

Accepted Answer

Yes, our expert cybersecurity team performs black-box, grey-box, and white-box penetration tests on your systems. Vulnerability scanning, social engineering tests, and web application security tests are also included. Detailed reports and remediation recommendations are provided.

Question 33

Do you have DDoS attack protection?

Accepted Answer

Yes, our advanced DDoS protection systems (L3/L4 and L7 layers) detect and automatically block attacks. Volumetric attacks are absorbed with 10+ Tbps scrubbing capacity. Your network traffic is continuously monitored and anomalies are immediately reported.

Question 34

Do you offer SOC (Security Operations Center) services?

Accepted Answer

Yes, CloudRUX 24/7 SOC service provides SIEM-based security monitoring, threat detection, incident response, and forensic analysis services. Security events are monitored in real-time and threats are responded to immediately.

Question 35

Do you conduct security compliance audits?

Accepted Answer

Yes, we offer compliance audits for ISO 27001, KVKK, GDPR, PCI-DSS, and industry regulations, GAP analysis, and compliance roadmap creation services. Regular audit reports are provided.

Question 36

Do you offer hardware procurement services?

Accepted Answer

Yes, we offer comprehensive hardware procurement services for servers, storage, network equipment, and endpoint devices. We work with leading brands like Dell, HP, Lenovo, Cisco, and NetApp. Project-based or framework agreement models are available.

Question 37

Do you provide software licensing support?

Accepted Answer

Yes, we offer consulting and procurement services for Microsoft (Azure, M365, Windows Server, SQL Server), VMware, Veeam, Red Hat, and many other vendors' licenses. SPLA (Service Provider License Agreement) based rental and perpetual license options are available.

Question 38

Do you provide license optimization and audit support?

Accepted Answer

Yes, we analyze your existing license inventory, provide optimization recommendations, and offer vendor audit preparation support. Regular reports are provided for license compliance and cost optimization.

Question 39

How does pricing work?

Accepted Answer

CloudRUX offers flexible pricing models: Pay-as-you-go (PAYG) model where you only pay for consumed resources. You can also get better prices with monthly or annual commitment packages. Reserved instance options are also available.

Question 40

Is there a free trial option?

Accepted Answer

Yes, we offer free trial opportunities under POC (Proof of Concept) for you to evaluate our services. Trial periods of 7-30 days are determined based on project scope. Contact our sales team or fill out the contact form for details.

Question 41

Is there a minimum commitment period?

Accepted Answer

There is no minimum commitment in the pay-as-you-go model, billing is monthly. 1 or 3-year commitment options are available for discounted prices. Project-based custom agreements can also be made.

Question 42

What are your SLA (Service Level Agreement) guarantees?

Accepted Answer

CloudRUX offers 99.9% uptime guarantee and 99.99% option for critical systems. Technical support response times, incident resolution times, and performance metrics are guaranteed under SLA. Service credits apply for SLA violations.

Frequently Asked Questions

General

Cloud Infrastructure Services (IaaS & VPS)

Disaster Recovery & Backup (DRaaS/BaaS)

Object Storage & S3

Container Services (CaaS)

Virtual Desktop (VDI)

Hybrid Cloud & Co-Location

Managed Services & Professional Support

Cybersecurity & Compliance

Hardware & License Procurement

Pricing & Contracts